Subscribili Support
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Recent activity by Subscribili Support-
An employee cannot access their Subscribili account or reset their password.
Password resets can be performed by anyone with access to the Location Users page.In the Subscribili portal, open Access Management from the left menu, search for the user, and click the key icon t...
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How can multiple active accounts be merged?
It is not possible to merge two or more subscriptions.Instead, you can cancel the additional accounts and re enroll those patients as dependents under a single primary account.
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Are dependents charged the same fee as the primary subscriber?
Dependents are charged based on the date they are added, with amounts prorated to align with the primary subscriber’s next billing date.At renewal, each dependent is charged the full dependent rate...
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How do I link a patient with a PMS or EHR patient ID?
Once the subscription plan has been created, you will be prompted to link the patient to your PMS system.If a patient with matching name and date of birth is found, those records will appear in the...
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Can patients sign up using cash?
Patients can sign up with cash only at offices where this option is enabled.If cash is available as a payment method, it will appear in the Checkout Summary section at the bottom of the enrollment ...
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How do I update a subscriber's payment details?
Navigate to the “Subscriber Info” screen to update the default credit/debit card on file for the subscriber’s subscription plan. Select the “update card” button located on the “Payment Details” s...
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How can I add dependents to an existing subscription plan?
You can add dependents to an existing account by selecting the Add Dependent button on the Subscriber Info screen.Click the button as many times as needed to add multiple dependentsEnter the depend...
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Can more than one card be used to split the annual or monthly payment?
Only one card can be used for a single payment, and the billing amount cannot be split.However, the card on file can be updated at any time through either the Patient Portal or the provider portal ...
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How can patients access their account?
Patients can securely log in using their email address through a password-less process. A one-time password (OTP) will be sent to their email or mobile number for verification Video demonstrationOn...
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How can I refund a patient without canceling the subscription?
Refunds without canceling the subscription can only be processed by Subscribili Support. This action cannot be completed directly from the provider portal.To request a refund while keeping the sub...