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  1. Subscribili
  2. Additional Resources

Additional Resources

Product updates, general FAQs, and training resources

Account Access & Patient Management

  • How can I update a subscriber’s communication details?
  • How can I add dependents to an existing subscription plan?
  • How can I update a subscriber’s details?
  • How can I view a complete list of subscribers?
  • How can I search for subscribers?
  • How do I link a patient with a PMS or EHR patient ID?
See all 9 articles

Billing, Payments, & Refunds

  • Can a subscription be paused and how do I do it?
  • How do I update a subscriber's payment details?
  • How can I add a promo code?
  • Can CareCredit be used to sign up or pay for the subscription?
  • How can I view or print payment receipts for a member’s plan payments?
  • Is there a way to see how many payments a member has remaining?
See all 13 articles

Subscription Setup & Modifications

  • How do I create a new subscriber?
  • What does the status “One Time” mean?
  • Can the billing date be changed, and how?

Special Scenarios & Exceptions

  • Why is a patient being charged an activation cost even though they previously had a subscription?

Admin-Specific Questions

  • Can I track the number of patient renewals on a daily or weekly basis?
  • How to Generate a Transfer and Payout Report
  • Is it possible to cancel and refund a member’s subscription?
  • How can a patient’s plan or billing frequency be changed?
  • An employee cannot access their Subscribili account or reset their password.
  • How can multiple active accounts be merged?
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