Subscribili Support
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Recent activity by Subscribili Support-
What can I view on my Dashboard?
The Dashboard provides an overview of all active members, including total counts and trends. Users can view Active Member Statistics for the last four months and Year to Date. A location based dril...
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How can I view a complete list of subscribers?
The Subscriber List Page provides a centralized, high performance view of all members and is designed to support the operational needs of multi location DSOs. The interface enables staff and region...
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How can I search for subscribers?
Subscribili includes a comprehensive Global Search and filtering tool that allows staff to quickly locate subscribers across regions and locations. The system supports multiple search fields, makin...
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How can I add a promo code?
Your Partner Success representative can help you create, update, or remove promo codes. You may contact them directly or email partnersuccess@subscribili.com to request a new promo code.To apply a ...
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How do I create a new subscriber?
1. Start a new subscriptionGo to the Subscribers tabClick Create Subscriber at the top rightThe Location field will be pre selected based on your user access2. Select plan and billing optionsChoose...
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Why is a patient being charged an activation cost even though they previously had a subscription?
An activation fee is charged when a member with an expired or canceled plan changes plans. Because a plan change is treated as a new subscription, the activation fee is automatically applied.Howeve...
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Can I track the number of patient renewals on a daily or weekly basis?
The office has several tools available to monitor subscription activity:The Dashboard in the Subscribili provider portalThe Enrollment Trends reportCustom reports available upon request for deeper...
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How to Generate a Transfer and Payout Report
In your Subscribili provider portal, look at the left toolbar and scroll down to find Reports and Analytics at the bottom. Click this section and then select Transfers and Payouts to open the curr...
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Is it possible to cancel and refund a member’s subscription?
Under Subscription Details, you will see options for managing plan cancellations. The actions “cancel and refund” and “cancel and charge” are restricted and can only be performed by Subscribili Sup...
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How can a patient’s plan or billing frequency be changed?
Only Subscribili Support or office staff with Location Admin access or higher can change a subscriber’s plan.After logging into the provider portal, navigate to the Subscription Details tab. Click ...