Can the billing date be changed, and how?

You can update a subscriber’s billing date directly from the provider portal. Follow the steps below to make the change.  Video Demonstration

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Step-by-step instructions

1. Open the subscriber’s account

   • Search for the subscriber and select their profile to view their account details.

2. Navigate to the Subscription Details section

   • Scroll down the page until you reach Subscription Details.

   • Here you will see the current billing date listed (for example, the 28th of each month).

3. Open the actions menu

   • On the right-hand side of the Subscription Details section, locate the three-dot menu.

   • Click the three dots to open the action options.

4. Select “Change Billing Date”

   • From the dropdown menu, choose Change Billing Date.

5. Choose the new billing date

   • A calendar window will appear, showing available dates.

   • Select the new billing date the subscriber has requested (for example, the 15th of the month).

6. Confirm the update

   • Click Change Date to save the new billing date.

7. Verify the confirmation message

   • A success message will appear confirming the billing date has been updated.

   • The subscriber’s payments will now process on the new billing date going forward.