Subscribili Support
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Recent activity by Subscribili Support-
Can patients sign up using cash?
Patients can sign up with cash only at offices where this option is enabled.If cash is available as a payment method, it will appear in the Checkout Summary section at the bottom of the enrollment ...
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Can more than one card be used to split the annual or monthly payment?
Only one card can be used for a single payment, and the billing amount cannot be split.However, the card on file can be updated at any time through either the Patient Portal or the provider portal ...
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How can I turn on auto renewal?
In the Subscription Details section, select Reinstate Auto Renewal to turn auto renewal back on. All new subscriptions are created with auto renewal enabled by default. For a video demonstration, p...
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How can I cancel auto renewal?
After selecting a member and opening their account, navigate to the Subscription Details section and choose Cancel Auto Renewal.To see a video demonstration, please click here: Video Demonstration
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How can I add a dependent if the subscription status is expired?
Go to the Subscription Details section, select Reactivate, and then add the dependent’s information Process the payment to reactivate the primary account and activate the dependent. To see a video ...
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How can patients access their account?
Patients can securely log in using their email address through a password-less process. A one-time password (OTP) will be sent to their email or mobile number for verification Video demonstrationOn...
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An employee cannot access their Subscribili account or reset their password.
Password resets can be performed by anyone with access to the Location Users page.In the Subscribili portal, open Access Management from the left menu, search for the user, and click the key icon t...
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How can multiple active accounts be merged?
It is not possible to merge two or more subscriptions.Instead, you can cancel the additional accounts and re enroll those patients as dependents under a single primary account.
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Are dependents charged the same fee as the primary subscriber?
Dependents are charged based on the date they are added, with amounts prorated to align with the primary subscriber’s next billing date.At renewal, each dependent is charged the full dependent rate...
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Patient cannot access their account through the Patient Portal
Confirm that the email the patient is using matches the email on file.If it does not match, the office or the support team will need to update the patient’s email in the system.Once the correct em...