Subscribili Support

Patients can sign up with cash only at offices where this option is enabled.If cash is available as a payment method, it will appear in the Checkout Summary section at the bottom of the enrollment ...

  Navigate to the “Subscriber Info” screen to update the default credit/debit card on file for the subscriber’s subscription plan. Select the “update card” button located on the “Payment Details” s...

You can add dependents to an existing account by selecting the Add Dependent button on the Subscriber Info screen.Click the button as many times as needed to add multiple dependentsEnter the depend...

Only one card can be used for a single payment, and the billing amount cannot be split.However, the card on file can be updated at any time through either the Patient Portal or the provider portal ...

Patients can securely log in using their email address through a password-less process. A one-time password (OTP) will be sent to their email or mobile number for verification Video demonstrationOn...

 Refunds without canceling the subscription can only be processed by Subscribili Support. This action cannot be completed directly from the provider portal.To request a refund while keeping the sub...

 Confirm that the email the patient is using matches the email on file.If it does not match, the office or the support team will need to update the patient’s email in the system.Once the correct em...

Once you have located the subscriber, select the Edit button in the top right corner of the Subscriber Details section.To update a subscriber’s first name, last name, or date of birth, please call ...

Cash patients cannot be canceled at the office. To cancel the member’s account, please contact Support and a team member will assist with the process.

You can update a subscriber’s communication details from the Subscriber Info screen. Select the Edit button in the top right corner of the Communication Details section. The following information c...